Please read as this is important:

• You must disclose any mental health issues you currently or previously have been treated for. Helen is unable to see you if you have been diagnosed with anorexia, bipolar, schizophrenia, psychotic episodes, alcoholism, and/or if you take anything illicit or anti-psychotic medication.
• Helen Hanslow is not a psychologist, psychiatrist, counsellor, GP or medical professional and these sessions in no way replace a professional diagnosis.
• You understand that Helen is a partner and guide for your own process of self-discovery, transformation and personal evolution.
• Outcomes are influenced by the effort you put in. You will get the most out of these sessions by being an active participant.
• Everyone responds differently to sessions and therefore results may vary and cannot be guaranteed.  
• You set the direction and goals for each session.
• Every time you go into hypnosis you will experience it differently.
• There are no refunds.
• Should you need to postpone your appointment we ask you to give a minimum of 3 business days. If you do not meet the 3-business day minimum a 50% fee will apply. Should you cancel within one day or do not arrive for your appointment the full fee applies. (Please be aware of weekends and public holidays!) 
• All hypnosis is self-hypnosis. I am your guide.
• At times it may be necessary for Helen to respectfully touch your hand, shoulder, knee or wrist. If you don’t like that just let Helen know before the session. It is not a problem at all!
• Personal content discussed in the sessions is strictly confidential, except as authorised by you, or as required by law.
• You will need to be completely sober for your session. Best to avoid caffeine intake from 2 hours before your session.
  If you show up to your session intoxicated the session will be terminated immediately and no refund will be given.
• Zero tolerance for aggressive or abusive behaviour:
  We have implemented a Zero Tolerance Policy to ensure all staff are treated with dignity and respect. This means that aggressive, violent behaviour or outbursts of anger, raising of voices, etc. will not be tolerated under any circumstances. This applies to both Helen and her reception. Should any aggressive or abusive behaviour occur the session will be ended immediately and no refunds will be given.

Cancellation Policy

Due to the popularity and demand and to protect my valued clients, we have a strict cancellation process in place.

Should you need to postpone your hypnotherapy appointment we ask you to give a minimum of 3 business days notice. If you do not meet the 3 business day minimum a 50% fee will apply. Should you cancel the day before or on the day of your appointment or should you not arrive for your appointment the full fee applies.

Helen Hanslow Hypnotherapy reserves the right to cancel consultations in unavoidable situations and full refunds (pro-rata) will be made. All consultations are by appointment only.

If you are unwell on the day or test positive for Covid the same cancellation policy applies. However, if you let us know by email we can move your appointment to an online appointment (at the same time).