Effective Date: 1 March 2025

Helen Hanslow (trading as Helen Hanslow Hypnotherapy and Mind Mastery Hub) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information, whether you interact with us online, over the phone, or in person.

1. Who We Are

This policy applies to Helen Hanslow Hypnotherapy
Postal Address: PO Box 313, Ballina NSW 2478, Australia
Website: helen.net.au

2. What Personal Information We Collect

We may collect the following types of information:

  • Your name, email address, and phone number
  • Payment and billing information (via Halaxy and Stripe and PayPal)
  • Relevant personal or health-related history from intake forms
  • Website usage data (via cookies, Google Analytics, and Facebook Pixel)
  • Geolocation data (for service delivery and analytics)

3. How We Collect Your Information

We collect information in several ways, including:

  • When you submit a form or newsletter signup on our website
  • When you book a session via Halaxy
  • Over the phone or in emails
  • During sessions (in person or via Zoom)
  • Through third-party platforms such as Stripe and PayPal, Google Analytics, Lead Connector, and Halaxy

4. Why We Collect Your Information

We use your information to:

  • Provide hypnotherapy, coaching, and supervision services
  • Send appointment confirmations and reminders
  • Send newsletters or updates (with your consent)
  • Fulfil our legal, ethical, and professional obligations

5. How We Store and Protect Your Information

We take data security seriously and use trusted platforms and practices to protect your information. Your data may be stored securely via:

  • Halaxy (practice management software)
  • Stripe and PayPal (for payments)
  • Zoom (for online sessions)
  • Lead Connector (for newsletters and emails)
  • Encrypted emails and password-protected files

Access to your information is restricted to Silke Herwald and a designated receptionist, both of whom are bound by confidentiality.

6. Sharing Your Information

We never sell your data. We may share necessary information with:

  • Stripe and PayPal (for secure payment processing)
  • Google (via Google Analytics and associated services)
  • Zoom (for session delivery)

We do not share your contact details with other practitioners unless legally required or with your explicit written consent.

7. Cookies and Analytics

Our website uses cookies and analytics tools (like Google Analytics and Facebook Pixel) to understand how visitors use the site, so we can improve your experience. You can control cookie preferences via your browser settings.

8. International Users

We work with clients both in Australia and internationally. If you’re accessing our services from outside Australia, please note that your information may be transferred to, stored in, or processed in Australia.